Who we are
At Informed K12, we’re on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have hundreds of mission-critical processes that run on paper, making visibility and improvement near impossible. We transform paperwork from a daily stumbling block to a strategic tool. This makes it possible to hire the right teachers for the right classrooms faster, manage bus routes for students without permanent housing, ensure teachers get reimbursed and paid on time, and a lot more. In short, we are powering the future of school district operations by helping district administrators drive the systemic change needed to improve productivity, accountability, and equity.
Our founders came out of Stanford University’s Graduate School of Education. Informed K12 (formerly Chalk Schools) is one of the first companies funded by Stanford’s StartX accelerator and top education technology incubator Imagine K12 (now part of Y Combinator). Learn more about us at www.informedk12.com.
About the role
Our Support team is growing and you’re ready to come in and help us build on what makes us special: our commitment to offering a best-in-class, human-centered customer experience. As a Support Specialist, you will serve in the most cross-functional role in the company, acting as the face of our proactive support and the first-line source of product knowledge and troubleshooting.
As a resident product expert, this role will put you at the center of the action as part air traffic controller -- triaging, prioritizing, and solving customer issues as they come in -- and part wizard behind the curtain -- working behind the scenes to ensure our districts have a smooth product experience. You are excited to help deliver high quality and consistency to both our internal team and external customers.
You are comfortable with people-centric work and are able to ask the right questions that uncover the root causes of problems, identifying things the customer might not even be aware of themselves. You’re ready to manage multiple internal and external stakeholders and understand how to navigate inter-team dynamics. In your next opportunity, it is important that you are wanting to be a key contributor to your team, feel empowered to boldly advocate for your customers, and can build the trust of your team to make the right call.
Your responsibilities will include
Who you are
Salary and role specifics
How to apply
We are an Equal Opportunity employer committed to a diverse and inclusive workforce. In fact, one of our four company values is “Work hard for inclusion.” We believe that our team must reflect the diversity of our customers and that a diverse team where everyone feels comfortable being themselves will be a long-term advantage. We implement policies like the Rooney rule in hiring and work with organizations such as Code2040. We actively seek out diversity and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.